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 We provide the following services:
Store Review Program
The Store Review Program is a proven, cost-effective way for you to take your store to the next level of profitability. This program will assure you are maximizing your revenue potential in all areas, including:
Our five-step, on-site review uses an extensive checklist to unearth those areas with the greatest potential for profit improvement. The final step of the review is a joint discussion of our findings that is much more than just a critique. For every item noted, we will recommend a specific income-generating course of action.
What's more, our assistance doesn't stop there. A written report of the review's findings can be prepared, and we are available via telecommunications to support you as you make changes in your store.
Contact Us to request more information about the Store Review Program. Store Layout and Design Services
If you want to increase your sales you must draw customers into the store, focus their attention on strategically displayed, selected merchandise, and encourage them to linger. It's a big job and we'll show you how to get it done.
Our store layout and design services cater to the new store in the design phase as well as to existing stores being remodeled or expanded. Whether your store is still on the drawing board or about to undergo a facelift, and regardless of its size, we can recommend layout options and design features that will enhance the buying experience and increase sales. We will also evaluate electrical, lighting, office and storage needs.
Our primary goal is to increase the percentage of consumers who turn into your customers. To do this we use the latest approaches to store:
You don't need to be a retailing expert to implement these revenue-generating ideas in your store. Instead, we'll show you how it's done from conception to completion.
Contact us to request more information about our Store Layout and Design Services.
In addition to our full Layout and Design Services (detailed above), if you are planning any work on your store, we will work with you and your architect throughout the process.
Contact us to request more information about our Store Design Consultation.
We can prepare or assist you to prepare a business plan for your new or changing store. Along with your special requirements, the typical issues addressed include:
Contact Us to request more information about our Business Plan Preparation Services. Customer Service and Sales Training
"You Are the Store"
There is a direct correlation between the quality of your customer service and the sales in your store. If your salespersons are attentive to the needs of your customers and use customer service oriented sales techniques, you will see an increase in sales.
The You Are the Store customer service and sales training workshop is a two-step, interactive presentation. The customer service segment establishes several customer service principles as a basis for the training. The participants are drawn into the process by soliciting their own good and disappointing customer service experiences.
The second, all-important selling segment, highlights selling as an important component of great customer service. In this segment, five simple selling steps are presented that will help your salespeople help customers buy what they want, increasing sales and enhancing satisfaction.
This workshop is presented on-site, in the store, using products and actual examples from your store. Throughout the workshop, we will customize the customer service and selling suggestions to blend with your retail setting.
Contact Us to request more information about the You Are The Store Customer Service and Sales Training Workshop.
One of the key factors affecting the success of E-Commerce retailers is the availability of attention grabbing, product selection. If some of the merchandise in your store qualifies, E-Commerce can provide you with a means to reach customers beyond your usual geographical audience.
We are here to help you choose products that are appealing to internet buyers and plan your operations in anticipation of success.
We are not Web site developers. Our goal is to increase your chances for success, in this incredibly competitive atmosphere, by helping you have the information needed by the Web site developer ready, and to make certain you are prepared to efficiently fulfill orders.
Contact Us to request more information about our E-Commerce consulting services.
Our general store consulting allows you to direct the focus of the consultation to areas in which you have concerns and/or questions. These areas may include product selection, operations, inventory levels, customer service and selling, store layout, retail pricing, financial performance — any area of anxiety.
The consultation would begin after you have completed a questionnaire. The goal of the questionnaire is not only to gather and organize facts about your store operation, but also to focus attention on critical profitability factors.
After you have given further thought to your needs, we will be pleased to provide you with an all-inclusive fee proposal for an approach that best meet your requirements.
Contact us to request more information about our broad range of consulting services.
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